Durable Medical Equipment

Return & Exchange

Our top priority is making sure our customers are satisfied. Please read the following Return & Exchange Policy carefully. If your item qualifies for a return or an exchange, please start the process by contacting us. You can expect a response quickly; within 1-2 business days.

Shipping Errors

We cannot refund shipping costs due to incorrect addresses provided on your part or items shipped to P.O. Boxes where signature for receipt of an item is not obtainable.

Items Eligible for Return

Please review the following list carefully to ensure the item(s) you wish to return conform to our policies.

  • Items must be returned within 30 days of purchase

  • Items must have a Return Authorization Number (obtain that by contacting us)

  • Items must be in resale condition and in original packaging

  • All parts must be included in the original packaging

  • Discounts, restocking fees, and shipping fees may be discounted from your refund

  • International orders are non-refundable

  • Items that reached you in a damaged condition will receive a full refund

  • Some items from our extensive catalog are non-returnable. These are noted in individual product descriptions. If you have questions, please contact us.

  • Return your items as described above to:

Cruze Distribution, LLC dba Aryse

1801 N 1st Street Suite 2

Lincoln, NE 68528

Important Notes

Please keep in mind that some items may differ slightly in appearance from their catalog descriptions. We reserve the right to make adjustments due to price changes, product discontinuation errors, market conditions, or typographical errors.

Your Return Authorization (RA) Number must be attached to the outside of your package – ideally, written on the label. Returns without a RA number cannot be accepted by our processing facility.

Refund Timeline

There are several steps to receiving your refund. It generally takes 5-10 days from the time you ship your item(s) to the time we receive them. Then, it usually takes from 5-7 business days for us to process your return. Finally, your bank will process our refund request, which can take anywhere from 5 to 10 business days.

In general, customers receive their refund within a 30 days dropping the item(s) off at a shipment facility.

If you have any questions, please feel free to contact us.